As a service company, we love knowing that people who stayed with us had a good time. We want them to come back and in an effort to make sure guests are happy, we follow up with them to make sure they had a good time. If anything was wrong with their stay we want to know so we can improve our homes and their amenities.
Naturally, we expect our guests to review our service HONESTLY and provide feedback so we can improve ourselves. However, something went terribly wrong with Sam….