yelp sucks

5 Star Yelp Reviews 17 thru 23 - and "Michael Bell"!

In honorary fashion, we like to highlight the last 6 reviews that guests have posted on Yelp about us. We want to highlight these because Yelp does NOT! If you read our Hate Yelp Blog you know that Yelp is a “Pay for Play” platform.

They only post negative reviews on the first page because they want us to pay them for advertising, but because No One uses Yelp except to whine about their feelings, we don’t pay Yelp. We “Troll Yelp instead.”

We had a great summer! We’ve had so many happy guests that it’s astounding, better than ever before!

However, the law of averages dictates that there are is always one that isn’t happy for whatever reason - and he didn’t even stay with us!!!

Maybe he would be happy if he did, but he didn’t, we had to cancel him, read below to find out why.


We want to highlight Michael Bell.

Michael Bell posted his story on Yelp just a few hours ago and his wish was to “give us zero stars.

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Waaaaaa!!!! Oh Ohh, Sorry for the negative experience Michael, but let’s dissect what happened as we always do to understand what went wrong with this wannabe Elite Yelper!

Michael booked a one of our vacation rentals over in December of 2018 to stay a YEAR IN ADVANCE in December 2019. Since the time he booked, he has has not called us or emailed us once.

That’s not how we like to communicate with our guests, but we digress.

Michael booked a home that was highly discounted, because we never had a chance to set our rates!

So, he basically booked it for free - and thought he had a deal.

The owner really disliked that and after we told them, said “I would rather use the house myself.”

We reached out to Michael as soon as possible and had the following dialogue:

 
 

We cancelled Michael earlier today, for the following reason:

He got Airbnb involved. Probably looking for them to force us to keep the reservation, but instead here is what he accomplished - Nothing.

Airbnb, does not own our house, WE DO.

We are one of the few licensed and permitted rentals in the Poconos and as soon as there is anything that we think would violate our lease and terms, we will CANCEL YOU!

We do not care if you booked on Airbnb, on Homeaway or via carrier pigeon. We will cancel you as soon as there are issues and we cannot communicate properly. We require an open line of communication with all our guests.

We will move heaven and earth for you if you need us, but we require an open dialogue.

Michael didn’t agree so here is what Airbnb responded with, nothing but…. uhh confusion… and uncertainty…

They were a big help, NOT!

Granted, Michael was probably emotional and thought they would help him, but this was a simple decision for us and since he was looking forward to this trip, we wanted him to have his money back as soon as possible so he can book another place - we thought that was the most honorable thing, but we see Michael does not care about good faith.

In this regard, GLT is actually helping him more than Airbnb did. We gave him back him money. Airbnb did not.

And whaddyaknow! As soon as we did that and Michael had all his money back, Michael took to Yelp:

He added a screenshot from our response for “good measure.”

He thought that by venting his complaint like all Yelpers it will get him Elite Yelp status - we hope you get there, Mickey!

And then, oh man! You are on easy street right?!?!? Sky is the limit!!! HAHAHAHA. We love to hate Yelp and have no respect for their Elite Yelper! Let’s not forget what Anthony Bourdain said about Elite Yelpers!

There is one thing that concerned us, Michael is not sure whether or not he will get another place in time for his trip?!?!?

Don’t worry Michael, I am sure that there are plenty of unsuspecting hosts that you can whine to when you stay with them - and get money back via extortion.

We don’t think you would be a good guest for us, we will pass.

But wait, there is more.

In an effort to be fair to Michael, since he rates lots of places on Yelp with 5 Star Reviews (all food places - he is likely a “big foodie”), but we would like to highlight how he would get a slap from Anthony Bourdain (may he rest in peace) for the following reviews:

Now finally, as much as we like to end these posts with a bang!

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Michael was looking for a place on a budget, and sadly he thought he had a great deal, but since he no longer did his mind fluttered and so while it took him to Yelp to find his voice - we don’t want him to have ANY regrets!

We want to Thank You Michael for refraining to say “things you would regret,” as if to save us any punishment but we gladly did it for you!

And Michael, you are WRONG, we do care and want to give you what you asked for on YELP - ZERO STARS!

Airbnb Reviews - April thru September Recap

Welcome everyone to another blog post of great reviews about us and not so great reviews about us. We love to share these reviews because we want to give all future guests a great perspective on the REALITY of reviews and also the information that you probably won’t see, the TRUTH.

Truth is very touchy subject. We know that Truth to a Guest is Not necessarily truth to an owner. So here we will highlight the good reviews and the bad ones and give both sides of the story.

Every since we started doing these Hate Yelp Blogs, they have evolved into something more. So here goes, the TRUTH, the whole TRUTH and nothing but the TRUTH!

Ozoda rented the Bushkill Creek Lodge in April and had a great time! She stated that the place was comfortable and good. Thanks Ozoda!

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Glendy, rented the Waterfront and while she rented in the slow season we got the feeling that she wasn’t too happy with her choice. The pool she said seemed small and the hot tub indoors was not too appealing. We quickly rushed to help her and showed her 2 other properties that were available. One was Water by a Cellar Door and the other was Colonial. Glendy was nice enough to come with us to scout both properties and see which one was more conducive to her group and we loved doing that since we go to know more about her. Glendy decided on Colonial and was extremely happy about her choice later on. Do remember, that if you don’t like your property and we have others available, we don’t mind moving you to a more suitable one. We know nothing is one size fits all so we can cater to you a little if it’s slow. Thanks Glendy, we enjoyed hosting you!

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Natalie stayed in Water by a Cellar Door and loved it.She stayed in June, it wasn’t too hot and perfect pool weather to enjoy your large pool. She recognized our efforts and appreciated how we were very responsive to her. Thanks Natalie. Hope to see you back soon!

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Next up is Saori! Saori had a great time in the Waterfront, (same house that Glendy didn’t much like - it’s not for everyone) and her group really enjoyed themselves. The waterfront has a small pool and hot tub and they made use of them. Thanks, Saori, hope to see you guys again soon!

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Leslie stayed in the Colonial home, and really loved it. See her review below. Leslie mentioned that our decor could be more neutral, we appreciate her feedback, but we like to “emphasize” things : ) Thanks Leslie.

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Marlon also had a great time in Water by a Cellar Door. Thanks Marlon!

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Jill, stayed with us at Grand Summit Lodge. Jill’s group came up from Phily and really loved the property. The firepit and the hot tub were some of the best features and she really enjoyed our little gift we leave to people. You have to rent to find out what it is :)

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No comes the fun part! As you know, this would not be the Wall of Shame if we didnt add some of the more “interesting reviews” that we’ve received.

“Why would anyone want to show off negative reviews? You ask????”

We do it because we want you know that we are human! We live, breathe and work to provide a good experience for everyone, sadly there are some who NO MATTER what we attempt to do to satisfy them, will always be angry, small people with a bone to pick! Let’s get started.

In Mid July we had a guest by the name of Norberto, a nice Uber driver that we had the pleasure of meeting at the property. Norberto booked our Bushkill Creek Lodge and could not speak a WORD of english! I kid you not, not a word! I honestly, don’t know how that is possible but here is the proof.

After making the reservation, Norberto didn’t respond AT ALL! Not to calls, to emails, texts nothing.

I mean come on! We have a process, we need you to send us some ID, we need you to sign a lease, we need you to get a welcome email before you arrive, we need you to follow the rules of the house.

Norberto, Did not respond AT ALL. We naturally thought he cancelled, booked elsewhere forgot to cancel it on Airbnb, whatever. So, we arrive at the property to find him and his group looking for the place and attempting to get inside. Strange right?

Not only did he get lost but did not sign the lease, meaning legally (we don’t care what Airbnb says, they don’t own our house) they cannot get in.

We walk up to Norberto, who cannot speak english explain all the processes that he didn’t follow. Explain that he cannot get in without signing a lease, so we give him access to the wifi and he and his “interpreter friend” start signing the lease on the spot. Unbelievable! The guy can’t speak English! How did he book our house? Did he read our policies? How does Airbnb let this crap happen? I digress.

They get inside and are walked through the house, all is pleasant and we leave. Then, they post this lovely piece of work!

Don’t get me wrong, we have nothing against people who cannot speak English, but at least answer your phone, your texts, emails, come on! So naturally, we respond in kind…

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So naturally, we said to Airbnb, he guys, we never got any notifications, we can prove it since Airbnb didn’t have any, he is lying! Airbnb’s responds that they don’t care. This is a guest who basically was trespassing until we showed up! Airbnb does not care about hosts, and truthfully not the guests either by charging 15-25% on top of our rates. Moral of the story? Book Direct!

P.S. We have lot’s of guests who don’t speak a word of english, they all call with their child or a relative on 3 way and we are able to communicate easily that way. There are ways, Norberto simply didn’t care to try that.

Next up are Kameryn and Rob: Wait, you say? That’s not a bad review? WE KNOW! THEY STAYED IN THE SAME HOUSE EXACTLY AFTER NORBERTO! HAHAHA! … and had a great time! Go figure!

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Now we have Dhruvin, who stayed in our other pool house, had a great time and no issues.

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Now, to be fair, at this point we started experiencing issues at our Bushkill Creek Lodge. So, not everything that Shakira (no not the popular one) mentioned is embellished. We will provide clarification below.

Shakira had trouble finding the place because she refused to follow our directions which we repeatedly state to follow. She mentions some of the cleanliness issues here and to be fair we were about to change cleaners for doing a bad job and we did she just got the old one until we did.

The pool was not dirty, it was unbalanced. This happened when the previous guests, mainly NORBERTO started adding dirty water into the pool. It is creek side so we can only assume he wanted to “top off” the 21,000 gallon pool, LOL. As ridiculous as it sounds this happens. So what happens when you put dirty creek water into a clean pool? A dirty pool. Sadly, Shakira arrived to this. We had no choice, we added chemicals and tried to clear it but it wouldn’t take. To add insult to injury, the previous guests, also left the hot tub empty. This burned out the element and we only found out when the darn thing wouldn’t heat.

So I kindly explained this Shakira, while she was holding a Corona, said I’d be willing to compensate her $250 for this trouble. She said that’s fine and walked away into the house.

Later that night, we get a call from her boyfriend who says the fridge is broken. We’ll this was the last straw. We jumped on the phone, order a new one from Lowes and had it delivered in 3 hours. Must have been a record. That helped prevent their food from going bad, but yet, not enough to please them so here we are with this review.

It’s important to note, that when Shakira left she asked for the ENTIRE REFUND OF HER STAY. The whole thing! We we’re like, are you kidding, we agreed to $250. Thankfully, we had all the proof in the world and this time, unlike all the others, Airbnb took our side and refused any refund.

We know this was a bad situation, but sadly unavoidable. We however have learned tremendously from this.

We have installed a $5000 water filtration system in the house so any new water coming in is perfectly filtered.

We installed a brand new hot tub here, with no element issues (yet).

We drained, scrubbed and refilled the pool (twice) last month…. and what’s the result? ….

Guests like Tyler! Tyler stayed in the Bushkill Creek Lodge only a few short weeks after Shakira and LOVED IT! BAM! Success!

Tyler and his group had a great time and the feedback speaks for itself. Thanks Tyler. It’s all for guests like you, man!

Ater Tyler, we’ve had a few more boring guests who had good times in our Grand Summit Lodge and Water by a Cellar Door houses, YAWN! J/k, we love guests who have a good time! Here they both are.


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It’s been a busy summer, lot’s of things happened that helped us streamline our homes and cabins. We’ve improved them tremendously and while we personally think we’ve achieved a lot, including 20% retention from previous guests, tons of great reviews (stay tuned for the Homeaway/VRBO section as well as the Google/Book Direct sections to follow) some people still seem impossible to please.

One such person, an idealist is Eitan and his wife Lisa.

Eitan booked our Le Chateau Magnifique property, an old B&B we now rent to families and groups.

All summer, we’ve had good feedback there. Groups come and go from this property and they all love it. It’s big, spacious, roomy, has plenty of beds and tons to offer any group size. But the two face nature of some individuals simply cannot be helped, so here goes our adventures with Eitan.

One thing is important to mention, Eitan is an idealist, he believes that Airbnb helps and doesn’t hurt. We tend to agree, but not just when it serves us, unlike Eitan who conveniently claims to believe in Airbnb when it “serves him.”

Being an Airbnb idealist, gives Eitan free-reign over his loyalty and belief systems. He believes that “his obligations” to Airbnb users is more valuable than the house in which he just stayed in to be fair and just. So he cuts off one hand with the other and feels that will vindicate his mean spirited feelings and high brow perch from which he passes down justment with his review. We’ll we obviously have something to say about that!




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As usual, after complaining about non-sense, being a professional guest documenting things that he most likely put there himself to get a maximum refund Eitan passed judgement on us, by saying that we should not rent our property until his non-existing issues are fixed. In return, we provided our own recommendation for Eitan.

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This has been an exciting edition of Airbnb review from the Summer of 2019. We loved sharing these with you. We thought that it’s important that hosts like us fight back against guests who pretend to be wolves in sheeps clothing.

Ironically, more and more guests are now coming to us directly, instead of using portals like Airbnb.

Maybe it’s because we are fair and honest about everything.

Maybe it’s because we have mostly legal rentals unlike other hosts.

Maybe it’s because we are tired of being picked on by Airbnb and their Bangladeshi, Indian, Pakistani eyes in the sky who pass judgement on us and OUR guests.

Don’t make the mistake. Airbnb will have you think that these guests are their because they “belong” to a new platform. The truth is that vacation rentals have been around for centuries and Airbnb did not discover them. They merely put them on spotlight.

These always were and always will be OUR GUEST, THE HOSTS, why?

Because they are staying in our house. They are eating from our plates. They are using our amenities, and when all is said and done, they will stay with us again!

Airbnb is a glitch on a timeline, after them will be others, and their loyalty does not lie with the traveler, nor the host. It is the highest price per share. It’s nothing more than a corporation. They will change and evolve, but our houses, will always be here! Same place they were before Airbnb came and same place they will be after they leave.

Thanks for Reading.

Grand Leisure Travel

Review #13 on Yelp! Tonya and her family stayed with us and really loved it!

Thank you to Grand Leisure Travel for a great stay !! Initially we had to cancel our original vacation date due to my husband illness Kenny and Val were super accommodating with rescheduling our dates and actually sent texts of concern and well wishes .On the day we arrived at the cabin we were pleasantly greeted by Val who gave us a personal run of the house , the house was very clean and nicely set up with extra towels and blankets , the house comfortably accommodated my family of 12 the large dining room was perfect for our breakfast and dinners together ,the pool table and game table was conveniently located in the living room and added to the family fun .. This was my first time renting with Grand Leisure Travel and it was such a great experience Kenny was in constant communication with me making sure all our needs were met !! Thank you again Grand Leisure Travel for awesome vacation !! Also the welcome bottle of wine added a really nice touch....

T. Dawkins and Family

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3/27/2019  Thank you Tonya for this awesome review! Really appreciate it, too bad Yelp will hide it because we don't pay them for any advertising. (That's what they do) Hope to see you back soon.

Review #12 on Yelp! Richard stayed in The Waterfront - Too Bad Yelp will Hide this Review "Not Recommended"

Had a great weekend skiing Camelback with friends. Members of our party that didn't want to ski had a great time in the house cooking, playing pool and ping-pong and enjoyed the hot tub.

Great spot for a group wanting the cabin AND mountain experience.

Thanks Val!

Review #11! Hidden by Yelp! - We Love Keturah! We Hate Yelp for Hiding our True Reviews!!!

(Keturah Birt)I was very pleased with Grand Leisure Travel. Val was very pleasant he greeted me once I arrived at the house on time . All 7 couples was very happy! Everything in the house was working nothing outta place, hot tub, heat, TV, ect..... the list goes on!!!!! I will recommend Grand Leisure Travel to anyone very professional hands down!!!!!  Thank again you're be seeing us twice a year......  I can't forget the house was really nice.......